The following case study from the Data Protection Commission provides an insight into one of the issues that the Office investigates on a day-to-day basis.

The complainant previously owned a property in a development managed by a management company. The complainant made a data access request to the management company but was of the view that the data controller failed to provide all of the complainant’s personal data in its response.

The management company was determined to be the data controller, as it controlled the contents and use of the complainant’s personal data for the purposes of its role as a management company in respect of a development in which the complainant had owned a property. The data in question consisted of (amongst other things) the complainant’s name and address. The data was personal data as the complainant could be identified from it and it related to the complainant as an individual.

During the course of the DPC’s examination of the complaint, the data controller provided a description of a document containing the complainant’s personal data that was being withheld on the basis that it was legally privileged. This document had not been referred to in the data controller’s response to the complainant’s access request. It was noted that the data controller should have referred to this document and the reason(s) for which it was refusing to provide the document to the complainant in its response to the complainant’s access request.

The DPC also considered whether the data controller had supplied the complainant with all of their personal data, as required by legislation. The DPC noted that the complainant had provided specific and detailed descriptions of data they believed had not been provided. In response, the data controller stated that it did not retain data relating to matters that it considered to be closed and had provided the complainant with all of their personal data held by the data controller at the date of the access request.

The DPC was of the view that it was credible that the data controller would not retain personal data on an indefinite basis. The DPC was also satisfied that the data controller had provided the complainant with all of their personal data (with the exception of the document over which the data controller had asserted legal privilege, as set out above.) For that reason, no further contravention of the legislation had occurred.

Under Article 15 of the GDPR, a data subject has a right to obtain from a data controller access to personal data concerning him or her which are being processed. However, this right does not apply to personal data processed for the purpose of seeking, receiving or giving legal advice, or to personal data in respect of which a claim of privilege could be made for the purpose of or in the course of legal proceedings (Section 60(3)(a)(iv) of the Data Protection Act 2018).

Where a data controller refuses to comply with a request for access to personal data, however, it is required under Article 12 of the GDPR to inform the data subject without delay of the reasons for this refusal.

NB – This is a guide for information purposes only and does not constitute legal advice. If you have an issue requiring legal advice, please contact any of the team at Nolan Farrell & Goff LLP, whose numbers can be found on our website, or email